John DiJulius is a renowned expert on world-class customer experience and a best-selling author of six books that focus on elevating both customer and employee experiences. He is the president and founder of The DiJulius Group, a leading consultancy firm that has collaborated with iconic brands such as Starbucks, Chick-fil-A, The Ritz-Carlton, PwC, Lexus, and many more. His work emphasizes creating personalized experiences that enhance brand loyalty, develop leadership skills, and build strong employee cultures.
With over two decades of experience, John is considered the authority on customer service strategies that transform businesses. He has built a reputation for helping companies foster environments where customer and employee satisfaction go hand-in-hand, leading to increased customer loyalty, improved employee retention, and higher overall performance.
John has been a guest on The Business Owner’s Journey podcast: Elevating Customer and Employee Experience to World-Class Standards
John's groundbreaking work in customer service and employee experience has revolutionized how companies approach customer interactions. His philosophy centers around creating personalized and memorable experiences that deepen relationships and keep customers coming back. John believes that businesses should prioritize not just what they sell but how they make their customers feel, setting the foundation for long-term loyalty.
In addition to his work with The DiJulius Group, John is an influential speaker and trainer, delivering insights on leadership, recruitment processes, and building future leaders within organizations. His strategies focus on empowering employees to deliver extraordinary service while fostering a culture of care and commitment.
John DiJulius is the author of six best-selling books that have transformed the way businesses think about customer and employee experience. Each book offers actionable insights and strategies for leaders aiming to elevate their brand and service. His titles include:
As the president of The DiJulius Group, John leads a team of consultants who help businesses across industries implement strategies to improve their customer and employee experiences. With a client roster that includes global brands like Starbucks, Alcon, Chick-fil-A, Nestle, and Lexus, The DiJulius Group is trusted for its innovative, actionable insights into customer service, recruitment processes, and leadership development.
The DiJulius Group also provides leadership training and workshops, helping companies cultivate future leaders and maintain a customer-first mindset in a competitive market.
John's latest work continues to focus on empowering businesses to achieve unparalleled success through customer and employee-centric approaches. His recent ventures include:
John DiJulius is active on various social media platforms where he shares insights and updates on leadership, customer experience, and company culture. Follow him here:
John DiJulius has redefined what it means to provide exceptional customer service and employee experiences. His consulting work, best-selling books, and keynote speeches have helped countless organizations elevate their brand, foster strong leadership, and create lasting customer loyalty.
Nick Berry is an accomplished entrepreneur and CEO, whose track record includes founding and leading numerous companies since 2002.
He is also a mentor and coach to other entrepreneurs and business owners who are looking for a trusted (and proven) advisor.
Among peers, colleagues, staff, and clients, Nick has been referred to as both 'The Business Guy' as well as 'The Anti-Guru', due to his pragmatic approach and principled leadership.
He shares his insights and lessons learned, along with those of his expert guests,
on his podcast, 'The Business Owner's Journey'.
